Network
Security

Reactive support resolves specific failures or incidents on technology you already have implemented — it's a response service for when problems arise. Proactive support works through contracted hour packages (for example, 40, 60, or 100 hours) that you use for ongoing accompaniment: integrating new features, improving configurations, and optimizing your platforms before they become a problem. They're not mutually exclusive — many clients combine both.

We're multi-vendor by design. Among the brands we support and implement are Fortinet, Palo Alto, Netskope, Illumio, and CrowdStrike, among others. Technology recommendations always start from an analysis of the client's specific needs, never from a BASE4 commercial preference.

It's a comprehensive assessment of your network security maturity across three dimensions — people, processes, and technology — plus an analysis of your exposed digital surface (ASC / XTI). The deliverable includes a current maturity diagnosis and a concrete improvement roadmap, prioritized by real impact and risk, aligned to frameworks like ISO 27001, NIST, COBIT, and ITIL.

It's not a requirement. You can directly contract the sale, implementation, or support of a specific technology without going through the Assessment first. That said, if you're not clear on where your real gaps are, the 360° Assessment helps you invest with better judgment, avoiding spend on technology that doesn't address your most urgent risk.

Network Security is the team that technically sustains the sale, implementation, and support of the third-party technologies used by those units — that's why you'll see the reference to Network Security in their Partners sections. The difference is one of focus: those pages center on the security service itself (assessments, pentesting, governance); Network Security centers on the infrastructure and tools that make it possible.